EPFO is launching a new AI-based 'Hello Chatbot' service for its millions of members. This will allow you to instantly access PF account information—such as balance and claim status—directly on WhatsApp. The service will also be available in regional languages, making it easier for all employees to check their PF details.

The Employees' Provident Fund Organisation (EPFO) is taking another major step towards digital transformation to enhance the experience for its millions of members. After introducing an official WhatsApp channel, the organization is now preparing to launch an Artificial Intelligence (AI)-based 'Hello Chatbot' service. Once this technology goes live, employed individuals across the country will no longer need to repeatedly log in to the e-Seva portal or the UMANG app for critical PF account information. Now, PF passbook details, recent contributions, and claim status can be obtained instantly by simply sending a 'Hello' message via WhatsApp from your mobile phone.

Smart UAN Verification and Instant Automated Responses

EPFO’s new AI chatbot will operate on a fully secure and automated system. As soon as a user sends a message with 'Hello' to the official WhatsApp number, the system will verify in the backend whether the message originated from the mobile number registered with the user's Universal Account Number (UAN). Immediately following successful mobile number verification, a user-friendly menu will appear on the screen. The standout feature of this process is that, without the need for complex passwords or OTPs, the AI ​​chatbot will retrieve the requested information directly from the EPFO ​​database and display it on the screen within seconds.

Key services available 24/7; relief from portal server downtime issues

PF account holders often face issues with server downtime or slow speeds when trying to view their PF passbooks or track claims online. The 24/7 availability of the AI ​​chatbot will provide a permanent solution to this issue.

• Real-time PF balance: You will be able to check the total balance of your PF account at any time via the AI ​​chatbot.


• Details of the last 5 transactions: You will receive quick passbook information regarding the last five monthly contributions credited to your account.


• Live claim status: If you have applied for a PF withdrawal or advance, you will receive immediate updates on its processing status.


• Grievance tracking and updates: The current status of filed grievances and alerts regarding new guidelines issued by the EPFO ​​will also be available on this chatbot.


• Availability in regional languages: Easy for employees across all segments

The EPFO ​​is not limiting this AI service to just English or Hindi. Keeping digital literacy and regional needs in mind, work is proceeding rapidly to introduce this AI chatbot in various local and regional languages ​​of India. This will enable employees in both the organized and unorganized sectors—including those in remote areas who previously struggled to use English-based portals—to easily access information about their rights and PF fund details.

Frequently Asked Questions (FAQs)

Q1: Do I need to download a separate app to use the EPFO's AI 'Hello Chatbot'?

Answer: No, there is no need for a new app. This service will operate directly through WhatsApp on your phone.

Q2: Can the PF balance be checked using any WhatsApp number?

Answer: No, for security reasons, the AI ​​chatbot will only respond to messages sent from the mobile number that is registered and active with your UAN.

Q3: When will this AI chatbot service go fully live?

Answer: The EPFO ​​is actively working on this project, and the official launch date as well as the chatbot's official WhatsApp number will be announced soon.